What's the best way to behave with staff and members? This is a frequent topic on the A-blog. How do you inspire confidence, avoid conflict, and keep people coming back?
You don't need to be everyone's best friend. What you need to be is consistent.
Readers of parenting books will recognize this bit of advice. Readers of business books may not, as it's frequently lost in policywriting minutae and rewards systems.
The best gift you can give someone is the knowledge that you're going to react the same way today as yesterday.
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